Frequently Asked Questions

Everything you need to know about your New In D-LUXE experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. International delivery times vary by location, usually ranging from 7-14 business days.

What is your return policy?

We offer a 30-day return window for all unworn items with original tags attached. Simply visit our Returns Portal to start your request and receive a prepaid shipping label.

How do I know which size to choose?

Each product page features a detailed 'Size & Fit' guide. Since we curate various designer labels, we recommend checking the specific measurements provided for each garment.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options including Klarna and Afterpay.

Are your luxury items authentic?

Absolutely. Every item sold on New In D-LUXE is guaranteed 100% authentic and sourced directly from authorized brand partners or the designers themselves.

Can I modify or cancel my order after it has been placed?

To ensure fast delivery, we process orders quickly. You can modify or cancel your order within 60 minutes of placement by contacting our customer support team via live chat.